Privacy Policy

This Privacy Policy explains how Isabelle Bigio (“I”, “me”, “my”) collects, uses, and stores personal information when you use this website, contact me, or book a session.

1. What I collect

Depending on how you interact with the site, I may collect:

  • Contact details (name, email address)

  • Information you submit via forms (including intake form responses)

  • Booking details (session type, date/time)

  • Payment information processed by Stripe (I do not store full card details)

  • Basic website analytics/cookie data via Squarespace and integrated tools

2. How I use your information

I use personal information to:

  • Respond to enquiries

  • Deliver booked services and prepare for sessions

  • Manage scheduling, payments, and administration

  • Improve the website and services

3. Service providers

I use third-party services to operate this website and deliver services, including:

  • Squarespace (website hosting and forms)

  • Squarespace Scheduling (Acuity) (scheduling and intake forms)

  • Stripe (payment processing)

These providers may store or process information on servers outside Australia. I only share the information necessary for them to provide their services.

4. Marketing emails

I do not currently send marketing emails or newsletters.

If this changes in future, I will update this policy and will provide a clear way to unsubscribe in accordance with applicable laws.

5. How long I keep information

I retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, and resolve disputes. You can request deletion of your information (see below), subject to any legal obligations to retain it.

6. Access, correction, deletion

You can request access to, correction of, or deletion of your personal information by contacting me via the Contact page. I will respond within a reasonable timeframe.

7. Security

I take reasonable steps to protect personal information. However, no online transmission or storage method is completely secure.

8. Updates

I may update this Privacy Policy from time to time. The current version will always be published on this website.

9. Contact

Privacy questions or requests can be sent via the Contact page.